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Hospital decreased nurse turnover rate from 30% to 22.5%.
Triage is high-intensity work, so it has a high burnout rate. KATE reduces the stress of the position, and we were able to reduce turnover in our nursing staff by 25%. When we talked to the nurses, they said the ED didn’t feel so crazy anymore. They were much less stressed by a crowded waiting room because they understood what was in there.
Mara Bryant
COO / Operations Executive, Adventist Health White Memorial
Like many hospitals around the country, Adventist Health White Memorial (AHWM) faced a critical loss of institutional knowledge due to a wave of nurse retirements. Not only did AHWM lose decades of triage knowledge and wisdom, but newer to practice nurses were burned out, resulting in an increased turnover rate to 30%. This gap in triage experience created an environment of high anxiety where the “high-intensity” nature of the work threatened both staff retention and clinical safety.
AHWM deployed KATE AI to operationalize an always-on safety net that supports decision-making for their evolving nursing workforce. Acting as a second set of eyes, the system provides real-time clinical validation to new-to-practice nurses, allowing them to assess patients with the accuracy of seasoned veterans. The system identifies care opportunities, enabling leadership to provide customized education specifically where nurses needed additional assistance, effectively bridging the experience gap without disrupting workflow.
Significant improvements across retention, staff wellbeing, and workforce resilience.
Integrating clinical risk intelligence as a strategic component of their workforce resilience plan, AHWM achieved a 25% reduction in ED nurse turnover (from 30% down to 22.5%). While part of a holistic retention initiative, the system specifically mitigated the “chaotic” atmosphere by clarifying acuity, ensuring nurses felt less stressed and more in control of their environment.
AHWM successfully leveraged this technology to enhance clinical decision-making and confidence, demonstrating that AI can act as a high-leverage mentorship tool that reinforces broader retention efforts and mitigates the moral distress prevalent in high-pressure triage environments.
Triage is high-intensity work, so it has a high burnout rate. KATE reduces the stress of the position, and we were able to reduce turnover in our nursing staff by 25%.
Mara Bryant
COO / Operations Executive, Adventist Health White Memorial
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